Return Policy

ALL SALES ARE FINAL

At XYGenzy.com and shop.xygenzy.com, our goal is to provide our customers with high-quality niche products at affordable prices. To maintain these standards in today’s competitive market, we operate under a strict no return policy. By forgoing the costly and wasteful process of accepting & handling returns, we are able to keep our operational costs lower and reduce our overall carbon footprint. By eliminating unnecessary transportation, packaging, and waste, we uphold our commitment to being as eco-conscious as possible, while still bringing you a collection of super unique, hand selected products. We understand this may be inconvenient for some, so we encourage our customers to review all product details carefully before making a purchase and reach out to us for any clarifications ahead of placing an order.

Exceptions to the rule:

While we adhere to our no return policy, we are also committed to customer satisfaction. If you receive a product that is damaged or defective upon arrival, please contact us at orders@xygenzy.com within 2 business days of receiving your order. Each case will be assessed individually, and based on our discretion, we may offer a replacement or a refund for the affected items.

Terms & Conditions

Acceptance of the Terms and Conditions:
These terms and conditions are entered into by and between You and Xygenzy.com, inclusive of any subdomains or affiliated websites such as shop.xygenzy.com and any other sites operated by Xygenzy.com that are linked to these terms.

The following terms and conditions govern your access to and use of Xygenzy.com, including any content, functionality, and services offered on or through Xygenzy.com.

Changes to the Terms and Conditions:
We may revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them.

Accessing the Website and Account Security:
We reserve the right to withdraw or amend this website, and any service or material we provide on the website, at our sole discretion without notice. We will not be liable if for any reason all or any part of the website is unavailable at any time or for any period.

Intellectual Property Rights:
The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, and the design) are owned by Xygenzy.com.

Your Obligations:

You must not use the website in any way that breaches any applicable local, national, or international law or regulation.
You must not knowingly transmit any data, send or upload any material that contains viruses or any other harmful programs.
Limitation of Liability:
In no event will Xygenzy.com, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind.

Governing Law and Jurisdiction:
All matters relating to the website and these Terms and Conditions shall be governed by the laws of the State of California, United States.

Your Comments and Concerns:
This website is operated by Xygenzy.com. All feedback, comments, and other communications relating to the website should be directed to: admin@xygenzy.com or by using our contact page.

Privacy Policy

We are committed to protecting the privacy of our visitors. This Privacy Policy outlines the types of personal information we collect and how we use, maintain, protect, and disclose that information.

Information Collection and Use:
We collect several types of information from and about users of our website, including information:

By which you may be personally identified, such as name, postal address, email address, and telephone number.
About your internet connection, the equipment you use to access our website, and usage details.
We use this information to provide our website and its contents to you, to provide you with information or products that you request from us, to fulfill any other purpose for which you provide it, and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

Data Security:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Changes to Our Privacy Policy:
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is 1/1/2024.

Contact Information:
To ask questions or comment about this privacy policy and our privacy practices, contact us at: admin@xygenzy.com.

Information Collected by Our E-commerce Platform:

In addition to the personal information we collect directly from you, our e-commerce platform, powered by Shopify, also collects and processes certain types of information. This section explains the kind of data collected by Shopify as a part of our service to you.

Shopify’s Data Collection:

Purchase Information: When you buy something from our store, as part of the buying and selling process, Shopify collects the personal information you give us such as your name, address, and email address.

Automatic Data Collection: Shopify automatically receives and stores certain types of information whenever you interact with our store. This includes information like your IP address, device information, and browsing details.

Cookies: Shopify uses cookies to enhance your shopping experience, such as keeping track of your cart contents and remembering your information for future visits.

Use of Shopify Data: The data collected by Shopify is primarily used to complete your purchase transactions and to enhance your overall shopping experience. Shopify also uses this data for improving its services, analytics, and for personalized marketing purposes.

Security of Data with Shopify: Shopify adheres to stringent data protection and privacy standards. They employ a variety of security measures to maintain the safety of your personal information.

For more detailed information on how Shopify processes and protects your data, please refer to Shopify’s Privacy Policy available on their website.

Your Consent: By using our site, you consent to the data practices described in this section, in addition to our own data collection and use practices as outlined elsewhere in this Privacy Policy.